Reception Area Policy
Please respect the tranquility of other spa guests and refrain from phone conversations or otherwise loud noises that may disrupt others in the Spa.
Young children that are not being treated, or any guests that are not being treated, are not allowed to accompany you within the studio. The time you’ve scheduled is for your treatment and we want to use this time to concentrate on you. Please plan for babysitting prior to scheduling your appointment, or instruct any guests to wait in their cars or at any near by restaurants and bars surrounding us.
If your appointment needs to be cancelled or rescheduled due to bringing a small child or guest, a cancellation / rescheduling fee will be assessed at that time as well, or it may result in the loss of your inital deposit.
Parents accompanying any minor client is the only exception to this policy. Parents may, and should, accompany minor clients.
Guest Policy
Please plan for babysitting before scheduling your appointment. GUESTS and SMALL CHILDREN are NOT ALLOWED to wait inside of the Spa while you are receiving your treatment.
ALL WEAPONS including Concealed firearms are prohibited on these premises.
Parents/Guardians accompanying minor clients are the only exception to this rule.
Payment Policy
Because The Spa Den is limited to elective esthetic treatments, we do not bill insurance. We accept Cash, Credit Cards, Debit Cards and The Spa Den Gift Cards ONLY. We do not accept personal checks.
Gift Certificate / Gift Card Policy
All Spa Den Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities. Gift Certificates and Gift Cards can be redeemed for esthetic treatments and retail products only.
Present your Gift Certificate or Gift Card at the time of service, or when purchasing retail items. The available balance will be applied towards your purchase.
We are not responsible for lost or stolen gift cards and certificates. The full value MUST BE USED within 6 months of purchase. Time of use will not be extended under ANY circumstances.
Gratuities
Gratuities are at your discretion, and will always appreciated by your Esthetician.
Refund Policy
We DO NOT offered refunds on services rendered. Esthetic results are quite variable from person to person and while we do our best to achieve the desired results it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.
We DO NOT offer refunds on products purchased. Products may be exchanged within 7 days from the date of purchase when there has been a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days for the same product only.
Referral Policy
Please ask for a punch card if it’s your first visit and existing clients bring in your punch card after 5 visit 6th 20% off.
Treatment Outcomes (Read intake form carefully)
We will be honest in all our dealings with you as our trusted client. Esthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therfore payments are made for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!
Personal Belongings
Personal belongings are the full responsibility of the Spa guest and should be kept in your possession at all times. The Spa Den is not responsible for lost or damaged items.
Full Disclosure (read intake form carefully)
Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are appropriate for you. If you have any questions, at any time, please ask! We are here to help!
THE SPA DEN – Client Relationship
We absolutely adore and appreciate our clients, and consider those relationshps confidential. We will never use your name, image, video, photograph, etc without your expressed verbal or written permission. Also, please be advised that we reserve the right to refuse to provide service at any time, to anyone, for any reason.
Facial Appointment Preparation
(Read intake form carefully)
We ask that first-time facial clients prepare for their upcoming appointment by not waxing or threading for 3 – 5 days prior, and by not shaving and stopping the use of all active facial products for at least 2 days prior to your appointment unless otherwise instructed. Active facial products consist of the following:
– Electronic Facial Brushes (Clarisonic, Spin Brush, etc)
– Facial Scrubs
– Products Containing Acids (glycolic, salicylic, mandelic, etc.)
– Retinols
– Prescription Topicals (Retin-A, Topical Acne Prescriptions, etc.)
If you have, or are currently, using Accutane, please be aware that we will not be able to treat your skin until you have stopped taking the medication for at least 6 months, and up to 1 year, depending on how long you have been using the medication.
Most of our facial treatments consist of professional-level exfoliation, and the use of the above-listed products can make your skin very sensitive to treatment.
Special instructions may be given to you prior to more invasive treatments based on your individual needs.
All clients receiving facial treatments should arrive without makeup or wash their face with our provided products in the restroom prior to seeing the esthetician.
Before Your Sugaring Appointment
- Exfoliate the areas being sugared gently before your appointment.
- Your skin should be clean and dry. Please avoid using any powders, sprays, or lotions prior to your bikini sugaring treatment.
- Please do not wear any deodorant, oil, lotions, or any other skincare products on the areas you intend to have sugared.
- We cannot wax or sugar hair from sunburned skin.
- Please refrain from wearing tight clothing around the areas that have been waxed or sugared.
Post Waxing Care
Once you’re done, you’ll want to engage in some post care activities. Following the next few tips will help move things along nicely:
- Keep hands away. The Spa Den also thinks it’s important to avoid touching your newly hair-free skin. “This will not only clog pores but also transfer the bacteria that’s on your hands onto your newly waxed skin.
- I highly recommend not tweezing ingrown hairs in between waxing services.”
- Opt for a shower. Don’t take a hot bath for the rest of the day, as soaking in water could cause unnecessary irritation or pimples.
- Don’t be around too much heat. Avoid tanning beds, saunas, or steam rooms for the next two days.
- Skip Working-out and Sexual activity for at least 24-48 hours. (can cause ingrown hair)
- Exfoliate. Two full days later, if there isn’t any redness, use a mild exfoliator. This helps prevent ingrown hair. You can use an Ayate washcloth, for example, which gently exfoliates skin alone. It can also be lathered up with body wash and is more mold-resistant than loofahs.
- Fight the bumps. Tend Skin, And or Tea Tree oil available on amazon is a great brand for getting rid of pesky ingrown hairs.
